Foam Hand Wash Refill.
Our environmentally friendly and sustainable foam hand wash refill tablets are stable and reliable. You can customise the product to your brand's preferences and white label it. Please complete the partner with us form for more information, and a member of our team will get in touch with you shortly thereafter.
Effective Date: 17/06/2026
At Swap , we are committed to delivering high-quality personal care and home care products. Due to the nature of our products, we maintain a carefully structured return and refund policy to ensure hygiene, safety, and fairness.
1. Eligibility for Returns
We accept returns or replacements only under the following conditions:
The product was damaged during transit
The product delivered was incorrect (wrong item/variant)
The product has a manufacturing defect
The product is expired or near expiry (less than 3 months shelf life at delivery)
To be eligible:
You must raise a request within 48 hours of delivery
The product must be unused, unopened, and in original packaging
You must provide clear photo/video evidence of the issue
2. Non-Returnable Items
For hygiene and safety reasons, we do not accept returns for:
Opened or used personal care products
Products without original packaging
Items purchased during clearance or special sale (unless damaged/defective)
Products returned without prior approval
3. Return Process
To initiate a return:
Email us at admin@forevergreen.co.in or WhatsApp +91 9037105566
Share:
Order ID
Issue description
Photos/videos of the product
Our team will review your request within 2–3 business days
If approved:
We will arrange a reverse pickup (where available), or
Request you to self-ship the product (shipping reimbursement may apply)
4. Refunds
Once the returned product is received and inspected:
Refunds will be processed within 5–7 business days
Refunds will be issued to the original payment method
In case of Cash on Delivery (COD) orders, refunds will be processed via bank transfer or store credit
5. Replacements
We may offer a free replacement instead of a refund in cases of:
Damaged or defective products
Incorrect items delivered
Replacement orders will be shipped within 2–5 business days after approval.
6. Cancellation Policy
Orders can be cancelled before dispatch only
Once shipped, orders cannot be cancelled
7. Important Notes
Natural variations in color, fragrance, or texture (common in personal and home care products) are not considered defects
We reserve the right to decline returns if misuse or policy abuse is suspected
Shipping charges (if any) are non-refundable, unless the return is due to our error
8. Contact Us
For any questions or concerns:
📧 Email: admin@forevergreen.co.in 📞 Phone/WhatsApp: 9037105566 🕒 Support Hours: 10am - 5pm
Thank you for choosing SWAP. We appreciate your trust and strive to provide the best experience possible.
